Shipping Policy

Order Processing

All orders are processed within 1–12 business days.

Scentado products are carefully inspected, prepared, and packaged before shipment to help ensure each order meets our quality standards. During periods of higher order volume, some orders may require additional processing time before dispatch.

Please note that processing time is separate from shipping time and does not include weekends or public holidays.

Once your order has been processed and shipped, you'll receive a shipping confirmation email containing your tracking information.

Estimated Shipping Times

We proudly ship worldwide.

After your order has completed the 1–12 business day processing period, estimated delivery times are:

Worldwide Shipping: 3–14 business days

The 3–14 business day delivery estimate begins after your order has been processed and dispatched.

Delivery estimates may vary depending on your location, local postal services, customs processing, weather conditions, carrier delays, and other unforeseen circumstances.

While most orders arrive within the estimated timeframe, occasional delays may occur that are outside of our control.

Tracking Your Order

Once your order has shipped, you'll receive a tracking number via email.

We recommend monitoring your shipment regularly using the tracking information provided.

Please note that tracking updates may not appear immediately after your shipping confirmation is issued. In some cases, it may take several business days for the carrier to register or update the tracking status as your package moves through its network.

If the shipping carrier confirms delivery or provides proof of delivery, the package will be considered successfully delivered to the shipping address provided during checkout.

Shipping Address

Please carefully review your shipping address before completing your purchase.

Scentado is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Once an order has been shipped, we are unable to modify the shipping address.

We recommend using a secure residential address whenever possible. Deliveries to businesses, schools, apartments with restricted access, parcel lockers, or similar locations may experience delays or delivery issues that are beyond our control.

International Orders

International shipments may pass through customs before reaching their destination.

Any customs inspections, import duties, taxes, or brokerage fees imposed by your country's customs authority are the responsibility of the customer.

Customs processing may occasionally result in additional delivery delays that are outside of Scentado's control.

Third-Party Shipping Carriers

We work with third-party shipping partners to deliver orders worldwide.

Depending on your destination, your package may be transferred between international carriers and a local postal or courier service for final delivery.

Because multiple carriers may be involved, tracking updates can occasionally be delayed between facilities or during the transfer to a local carrier.

If your shipment experiences delays after arriving in your destination country, you may need to contact the local delivery carrier for additional information.

Lost, Stolen, or Delivered Packages

Scentado is not responsible for lost or stolen packages once the shipping carrier has marked the shipment as successfully delivered.

If tracking indicates your package has been delivered but you cannot locate it, we recommend:

  • Checking around your delivery location
  • Asking household members or neighbors
  • Contacting your local delivery carrier
  • Waiting 24–48 hours, as some carriers may mark packages as delivered shortly before the actual delivery

If you continue experiencing issues, please contact us and we'll do our best to assist.

Failed Deliveries & Returned Packages

If a package cannot be delivered due to:

  • An incorrect or incomplete shipping address
  • Failure to collect the package
  • Refusal to accept delivery
  • Failure to pay required customs fees

the package may be returned to us or abandoned by the shipping carrier or customs authority.

If a returned package is eligible for reshipment, the customer will be responsible for applicable return shipping charges and the cost of shipping the order again.

Packages abandoned or destroyed by customs or the shipping carrier due to customer-related circumstances are not eligible for a refund.

Shipping Delays

We work to process and deliver orders as quickly as possible. However, shipping and delivery delays may occur due to circumstances outside of our control, including:

  • Severe weather
  • Customs inspections or processing
  • Carrier disruptions
  • Public holidays
  • High shipping volumes
  • Delays between carrier facilities
  • Delayed tracking scans
  • Natural disasters or other unforeseen events

These circumstances do not qualify for refunds solely on the basis of a shipping delay.

Please keep in mind that our estimated delivery timeframe begins after the order has completed processing and has been dispatched.